feat(iios): DSR right-to-erasure (redact-in-place) + compliance hold (P9)

Adds IiosComplianceHold + IiosSourceHandle.redactedAt and a DsrService whose
eraseSubject redacts the caller's PII in place (message bodies, identity
display, raw payloads, support/inbox/transcript text) while preserving
externalId (source preservation), structure, and the audit trail. An active
compliance hold blocks erasure until released; every op is audited and
tenant-fenced. Erasure is idempotent (KG-03).

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>

packages/iios-service/src/app.module.ts

@@ -15,6 +15,7 @@ import { RoutingModule } from './routing/routing.module';
 import { AiModule } from './ai/ai.module';
 import { CalendarModule } from './calendar/calendar.module';
 import { CapabilityModule } from './capability/capability.module';
+import { DsrModule } from './dsr/dsr.module';
 import { HealthController } from './health.controller';
 import { MetricsController } from './observability/metrics.controller';
 import { DevController } from './dev/dev.controller';
@@ -37,6 +38,7 @@ import { DevController } from './dev/dev.controller';
     AiModule,
     CalendarModule,
     CapabilityModule,
+    DsrModule,
   ],
   controllers: [HealthController, MetricsController, DevController],
 })

packages/iios-service/src/dsr/dsr.controller.ts

@@ -0,0 +1,44 @@
+import { BadRequestException, Body, Controller, Get, Headers, Param, Post } from '@nestjs/common';
+import { SessionVerifier } from '../platform/session.verifier';
+import type { MessagePrincipal } from '../identity/actor.resolver';
+import { DsrService } from './dsr.service';
+import { PlaceHoldDto } from './dsr.dto';
+
+/**
+ * Data-subject rights (P9 DSR). Tenant-scoped: every op acts within the caller's own
+ * scope. Erasure is self-service (the caller erases their own subject); holds are
+ * managed by the tenant's admins.
+ */
+@Controller('v1/dsr')
+export class DsrController {
+  constructor(
+    private readonly dsr: DsrService,
+    private readonly session: SessionVerifier,
+  ) {}
+
+  @Post('erase')
+  async erase(@Headers('authorization') auth?: string) {
+    return this.dsr.eraseSubject(this.principal(auth));
+  }
+
+  @Post('holds')
+  async placeHold(@Body() body: PlaceHoldDto, @Headers('authorization') auth?: string) {
+    return this.dsr.placeHold(this.principal(auth), { targetType: body.targetType, targetId: body.targetId, reason: body.reason, expiresAt: body.expiresAt });
+  }
+
+  @Get('holds')
+  async listHolds(@Headers('authorization') auth?: string) {
+    return this.dsr.listHolds(this.principal(auth));
+  }
+
+  @Post('holds/:id/release')
+  async releaseHold(@Param('id') id: string, @Headers('authorization') auth?: string) {
+    return this.dsr.releaseHold(this.principal(auth), id);
+  }
+
+  private principal(authorization?: string): MessagePrincipal {
+    const token = (authorization ?? '').replace(/^Bearer\s+/i, '');
+    if (!token) throw new BadRequestException('Authorization bearer token is required');
+    return this.session.verify(token);
+  }
+}

packages/iios-service/src/dsr/dsr.dto.ts

@@ -0,0 +1,8 @@
+import { IsIn, IsOptional, IsString } from 'class-validator';
+
+export class PlaceHoldDto {
+  @IsIn(['data_subject', 'message', 'media']) targetType!: 'data_subject' | 'message' | 'media';
+  @IsString() targetId!: string; // an id, or 'self' for the caller's own subject
+  @IsString() reason!: string;
+  @IsOptional() @IsString() expiresAt?: string;
+}

packages/iios-service/src/dsr/dsr.module.ts

@@ -0,0 +1,11 @@
+import { Module } from '@nestjs/common';
+import { DsrService } from './dsr.service';
+import { DsrController } from './dsr.controller';
+
+/** Data-subject rights (P9 DSR): right-to-erasure + compliance holds. */
+@Module({
+  controllers: [DsrController],
+  providers: [DsrService],
+  exports: [DsrService],
+})
+export class DsrModule {}

packages/iios-service/src/dsr/dsr.service.spec.ts

@@ -0,0 +1,96 @@
+import { randomUUID } from 'node:crypto';
+import { describe, it, expect, beforeAll, afterAll, beforeEach } from 'vitest';
+import { ConflictException } from '@nestjs/common';
+import { PrismaClient } from '@prisma/client';
+import { makeFakePorts } from '@insignia/iios-testkit';
+import { resetDb } from '../test-utils/reset-db';
+import { ActorResolver, type MessagePrincipal } from '../identity/actor.resolver';
+import { SupportService } from '../support/support.service';
+import { MessageService } from '../messaging/message.service';
+import { IdempotencyService } from '../idempotency/idempotency.service';
+import { DsrService } from './dsr.service';
+import type { PrismaService } from '../prisma/prisma.service';
+
+const url = process.env.DATABASE_URL ?? 'postgresql://iios:iios@localhost:5434/iios?schema=public';
+const prisma = new PrismaClient({ datasources: { db: { url } } });
+const asService = prisma as unknown as PrismaService;
+const actors = new ActorResolver(asService);
+
+const dsr = () => new DsrService(asService, actors);
+const support = () => new SupportService(asService, makeFakePorts(), actors, new IdempotencyService(asService));
+const messages = () => new MessageService(asService, makeFakePorts(), actors);
+
+const cust: MessagePrincipal = { userId: 'cust', orgId: 'org_demo', appId: 'portal-demo', displayName: 'Jane Doe' };
+
+/** Seed the caller as a data subject with PII: a ticket subject + an authored message body. */
+async function seedSubject(p: MessagePrincipal, subject: string, body: string) {
+  const ticket = await support().createTicket(p, { subject });
+  const m = messages();
+  const { threadId } = await m.openThread(null, p);
+  const msg = await m.send(threadId, p, { content: body }, `k-${randomUUID()}`);
+  return { ticketId: ticket.id, interactionId: msg.id };
+}
+
+beforeAll(async () => { await prisma.$connect(); });
+afterAll(async () => { await prisma.$disconnect(); });
+beforeEach(async () => { await resetDb(prisma); });
+
+describe('DsrService — right-to-erasure (P9 slice 8)', () => {
+  it('redacts PII in place, preserves externalId, and stamps redactedAt', async () => {
+    const { ticketId, interactionId } = await seedSubject(cust, 'my SSN is 123-45', 'call me at 555-0100');
+    const before = await prisma.iiosSourceHandle.findFirstOrThrow({ where: { externalId: 'cust' } });
+
+    const res = await dsr().eraseSubject(cust);
+    expect(res.status).toBe('ERASED');
+
+    const part = await prisma.iiosMessagePart.findFirstOrThrow({ where: { interactionId } });
+    expect(part.bodyText).toBe('[redacted]');
+    const ticket = await prisma.iiosTicket.findUniqueOrThrow({ where: { id: ticketId } });
+    expect(ticket.subject).toBe('[redacted]');
+    const handle = await prisma.iiosSourceHandle.findUniqueOrThrow({ where: { id: before.id } });
+    expect(handle.displayName).toBe('[redacted]');
+    expect(handle.externalId).toBe('cust'); // source preservation — external id kept
+    expect(handle.redactedAt).toBeTruthy();
+  });
+
+  it('preserves the audit trail + structure (ledgers and rows survive)', async () => {
+    const { ticketId, interactionId } = await seedSubject(cust, 'secret', 'secret body');
+    await dsr().eraseSubject(cust);
+
+    // audit link recorded, and the ticket-created ledger event still exists
+    expect(await prisma.iiosAuditLink.count({ where: { action: 'dsr.subject.erased' } })).toBe(1);
+    expect(await prisma.iiosOutboxEvent.count()).toBeGreaterThan(0);
+    // structure kept: the interaction + ticket rows still exist (redacted, not deleted)
+    expect(await prisma.iiosInteraction.findUnique({ where: { id: interactionId } })).not.toBeNull();
+    expect(await prisma.iiosTicket.findUnique({ where: { id: ticketId } })).not.toBeNull();
+  });
+
+  it('is idempotent — a second erase is a no-op', async () => {
+    await seedSubject(cust, 's', 'b');
+    expect((await dsr().eraseSubject(cust)).status).toBe('ERASED');
+    expect((await dsr().eraseSubject(cust)).status).toBe('ALREADY_ERASED');
+  });
+
+  it('an active compliance hold blocks erasure until released', async () => {
+    const { interactionId } = await seedSubject(cust, 's', 'private body');
+    await dsr().placeHold(cust, { targetType: 'data_subject', targetId: 'self', reason: 'litigation' });
+
+    await expect(dsr().eraseSubject(cust)).rejects.toBeInstanceOf(ConflictException);
+    const part = await prisma.iiosMessagePart.findFirstOrThrow({ where: { interactionId } });
+    expect(part.bodyText).toBe('private body'); // NOT redacted while held
+    expect(await prisma.iiosAuditLink.count({ where: { action: 'dsr.erasure.blocked' } })).toBe(1);
+
+    const hold = (await dsr().listHolds(cust))[0]!;
+    await dsr().releaseHold(cust, hold.id);
+    expect((await dsr().eraseSubject(cust)).status).toBe('ERASED');
+  });
+
+  it('holds are tenant-fenced (a second tenant cannot see or release them)', async () => {
+    await seedSubject(cust, 's', 'b');
+    const hold = await dsr().placeHold(cust, { targetType: 'data_subject', targetId: 'self', reason: 'legal' });
+
+    const other: MessagePrincipal = { userId: 'intruder', orgId: 'org_other', appId: 'portal-demo', displayName: 'B' };
+    expect(await dsr().listHolds(other)).toHaveLength(0);
+    await expect(dsr().releaseHold(other, hold.id)).rejects.toThrow();
+  });
+});

packages/iios-service/src/dsr/dsr.service.ts

@@ -0,0 +1,121 @@
+import { ConflictException, Injectable, NotFoundException } from '@nestjs/common';
+import { Prisma } from '@prisma/client';
+import { PrismaService } from '../prisma/prisma.service';
+import { ActorResolver, type MessagePrincipal } from '../identity/actor.resolver';
+import { recordAudit } from '../observability/audit';
+
+const REDACTED = '[redacted]';
+
+export interface PlaceHoldInput {
+  targetType: string;
+  targetId: string;
+  reason: string;
+  expiresAt?: string;
+}
+
+/**
+ * Data-subject rights (P9 DSR, KG-03). Right-to-erasure is doc-mandated as
+ * tombstone/redact — never a hard delete: PII columns are stripped in place while
+ * structure, IDs, and the audit trail are preserved ("source preservation"). An active
+ * compliance hold blocks erasure until an authorised release. All ops are audited and
+ * strictly tenant-scoped (the caller can only act within their own scope).
+ */
+@Injectable()
+export class DsrService {
+  constructor(
+    private readonly prisma: PrismaService,
+    private readonly actors: ActorResolver,
+  ) {}
+
+  /** Erase the CALLER's own subject (self-service GDPR "erase me"). */
+  async eraseSubject(principal: MessagePrincipal) {
+    const scope = await this.actors.findScope(principal);
+    if (!scope) return { status: 'NOTHING_TO_ERASE' as const };
+
+    const handle = await this.prisma.iiosSourceHandle.findUnique({
+      where: { scopeId_kind_externalId: { scopeId: scope.id, kind: 'PORTAL_USER', externalId: principal.userId } },
+      include: { actors: true },
+    });
+    if (!handle) return { status: 'NOTHING_TO_ERASE' as const };
+    if (handle.redactedAt) return { status: 'ALREADY_ERASED' as const, subjectId: handle.id };
+
+    // A live compliance hold over this subject blocks erasure (legal hold overrides erasure).
+    const hold = await this.prisma.iiosComplianceHold.findFirst({
+      where: {
+        scopeId: scope.id,
+        targetType: 'data_subject',
+        targetId: handle.id,
+        status: 'ACTIVE',
+        OR: [{ expiresAt: null }, { expiresAt: { gt: new Date() } }],
+      },
+    });
+    if (hold) {
+      await recordAudit(this.prisma, { action: 'dsr.erasure.blocked', resourceType: 'data_subject', resourceId: handle.id, scopeId: scope.id });
+      throw new ConflictException('erasure blocked by an active compliance hold');
+    }
+
+    const actorIds = handle.actors.map((a) => a.id);
+    const interactionIds = (
+      await this.prisma.iiosInteraction.findMany({ where: { actorId: { in: actorIds } }, select: { id: true } })
+    ).map((i) => i.id);
+
+    await this.prisma.$transaction([
+      // Message content + raw provider payloads authored by the subject.
+      this.prisma.iiosMessagePart.updateMany({ where: { interactionId: { in: interactionIds } }, data: { bodyText: REDACTED, contentRef: null } }),
+      this.prisma.iiosInboundRawEvent.updateMany({ where: { interactionId: { in: interactionIds } }, data: { payload: { redacted: true } } }),
+      // Support + inbox PII the subject authored/owns.
+      this.prisma.iiosTicket.updateMany({ where: { requesterActorId: { in: actorIds } }, data: { subject: REDACTED } }),
+      this.prisma.iiosCallbackRequest.updateMany({ where: { requesterActorId: { in: actorIds } }, data: { notes: null } }),
+      this.prisma.iiosInboxItem.updateMany({ where: { ownerActorId: { in: actorIds } }, data: { title: REDACTED, summary: null } }),
+      // Meeting transcript content the subject spoke; revoke their recording consent.
+      this.prisma.iiosTranscriptSegment.updateMany({ where: { speakerActorId: { in: actorIds } }, data: { contentRef: REDACTED } }),
+      this.prisma.iiosMeetingParticipant.updateMany({ where: { actorRefId: { in: actorIds } }, data: { recordingConsent: 'REVOKED' } }),
+      // Identity: redact member-facing display, PRESERVE externalId (source preservation).
+      this.prisma.iiosActorRef.updateMany({ where: { id: { in: actorIds } }, data: { displayName: REDACTED } }),
+      this.prisma.iiosSourceHandle.update({ where: { id: handle.id }, data: { displayName: REDACTED, metadata: Prisma.DbNull, redactedAt: new Date() } }),
+    ]);
+
+    await recordAudit(this.prisma, { action: 'dsr.subject.erased', resourceType: 'data_subject', resourceId: handle.id, scopeId: scope.id });
+    return { status: 'ERASED' as const, subjectId: handle.id, redactedInteractions: interactionIds.length };
+  }
+
+  async placeHold(principal: MessagePrincipal, input: PlaceHoldInput) {
+    const scope = await this.actors.resolveScope(principal);
+    let targetId = input.targetId;
+    if (targetId === 'self') {
+      const handle = await this.prisma.iiosSourceHandle.findUnique({
+        where: { scopeId_kind_externalId: { scopeId: scope.id, kind: 'PORTAL_USER', externalId: principal.userId } },
+      });
+      if (!handle) throw new NotFoundException('no subject exists for the caller yet');
+      targetId = handle.id;
+    }
+    const appliedBy = await this.actors.resolveActor(scope.id, principal);
+    const hold = await this.prisma.iiosComplianceHold.create({
+      data: {
+        scopeId: scope.id,
+        targetType: input.targetType,
+        targetId,
+        holdReason: input.reason,
+        appliedByActorId: appliedBy.id,
+        expiresAt: input.expiresAt ? new Date(input.expiresAt) : null,
+      },
+    });
+    await recordAudit(this.prisma, { action: 'dsr.hold.placed', resourceType: 'compliance_hold', resourceId: hold.id, scopeId: scope.id, actorRefId: appliedBy.id });
+    return hold;
+  }
+
+  async releaseHold(principal: MessagePrincipal, id: string) {
+    const hold = await this.prisma.iiosComplianceHold.findUnique({ where: { id } });
+    if (!hold) throw new NotFoundException('compliance hold not found');
+    const scope = await this.actors.assertOwns(principal, hold.scopeId); // KG-02 fence
+    const released = await this.prisma.iiosComplianceHold.update({ where: { id }, data: { status: 'RELEASED', releasedAt: new Date() } });
+    await recordAudit(this.prisma, { action: 'dsr.hold.released', resourceType: 'compliance_hold', resourceId: id, scopeId: scope.id });
+    return released;
+  }
+
+  async listHolds(principal: MessagePrincipal) {
+    const scope = await this.actors.findScope(principal);
+    if (!scope) return [];
+    return this.prisma.iiosComplianceHold.findMany({ where: { scopeId: scope.id, status: 'ACTIVE' }, orderBy: { createdAt: 'desc' } });
+  }
+}

packages/iios-service/src/test-utils/reset-db.ts

@@ -8,7 +8,7 @@ import type { PrismaClient } from '@prisma/client';
 export async function resetDb(prisma: PrismaClient): Promise<void> {
   await prisma.$executeRawUnsafe(
     `TRUNCATE TABLE
-      "IiosProjectionCursor","IiosIdempotencyCommand","IiosDlqItem","IiosAuditLink",
+      "IiosComplianceHold","IiosProjectionCursor","IiosIdempotencyCommand","IiosDlqItem","IiosAuditLink",
       "IiosMeetingActionItem","IiosActionItem","IiosTranscriptSegment","IiosMeetingTranscript","IiosMeetingSummary","IiosMeetingParticipant","IiosMeeting","IiosMeetingRequest",
       "IiosCalendarSyncCursor","IiosCalendarEvent","IiosCalendarProviderAccount","IiosAvailabilityWindow",
       "IiosAiEvidenceLink","IiosAiClaim","IiosAiToolCall","IiosAiArtifact","IiosAiModelRun","IiosAiJob","IiosEmbeddingRef",